Website Accessibility for Agencies

In today’s world, making sure your website is accessible is more important than ever before. Agencies across the world are receiving demand letters from plaintiffs attorneys alleging their website is not accessible to disabled people. Not only can this allegation cause major decay in your brand but depending on the severity, you could be spending thousands of dollars on website changes and in some cases, an entire redesign. You could also be losing 20% of your potential clients if your website’s content isn't accessible to disabled people. The more people that can find you, the more potential clients you can service.

However, web accessibility isn’t only important to further your business’ profits. It’s also about giving everyone the chance to feel like they are wanted by your business. Many agencies will at one stage receive a demand letter from a plaintiff’s attorney who feels otherwise. While it might be hard to envisage how to solve this issue, you do need to act upon it. If you receive a demand letter, it might be to claim that your organization is in violation of the Americans with Disabilities Act (ADA). That’s a serious allegation.

1/5 People Are Disabled In The U.S.

1 dark outline animated human next to four others representing 1/5 of disabled people in the United States.

Don't Neglect These Customers!


For one, you do need to take this seriously. It’s not just something that you can push aside or ignore: it’s a genuine legal violation. Working with a professional who can help you to meet ADA requirements is very important to your functionality and reputation as a business. This isn’t a new piece of legislation, after all. The ADA was first passed in 1990, meaning that the terminology does not explicitly mention websites. However, there have been numerous websites found in violation of the ADA. Presently, the ADA applies to your website, apps, and any kind of online platform that you use – including social media. The more accessible your website is, the less likely you will be to receive a demand letter. The Department of Justice has regularly been on the side of those looking for changes. They see the issues that you face as important violations that need to be overcome, and a failure to do so could become a significant issue for your business.

What can I do to meet ADA compliance?

Since the ADA is a federal civil right law, you need to be able to act in accordance with its needs. However, currently, the ADA does not have specific guidelines for web accessibility so, in most courtrooms, the Web Content Accessibility Guidelines is the presiding standard for accessibility. If your business does not, then this could become a noose around the neck of your business.

In most cases, to meet basic WCAG requirements, your web content must maintain AA compliance levels, though AAA compliance is always recommended. Indeed, thanks to cases such as Gil v. Winn-Dixie, there is a higher number of litigation cases being opened in this case. The precedent has been set in many other industries, and the auto industry is no different.

Since a website can be considered a place of public accommodation, you need to achieve the levels and standards expected. If you would like to know more of the kind of changes that you may need to make, then the DOJ often refers to the World Wide Web Consortium’ Web Content Accessibility Guidelines.

This precedent was set in the August 2016 case against the University of California Berkeley. As such, it would be advised that you try to adjust your website and apps to fit with the WCAG 2.0 AA guidelines, at least. Typically, an AAA level website would include:

  •    Use of sign language with pre-recorded audio content provided.
  •    Extensive and clear audio descriptions, with alternatives for all media provided.
  •    Audio-only alternatives to help those with audio limitations to navigate.
  •    Color and text control for easier contrast and management.
  •    Written content staying within 80 characters per block.
  •    The website should be fully controllable via keyboard control.
  •    Minimization of the use of timing or interruptions during usage.
  •    Simple authentication without loss of data afterward.
  •    Easy management and explanation of abbreviations and pronunciations.
  •    A high reading level of at least 9th-grade level.

You should look to work with professionals to improve your accessibility and overall compliance with the ADA. This can help to increase revenue streams and help remove the risk of litigation for failure to comply with the modern best practice.

Americans Living With Disabilities

Living with disabilities

(19% of U.S.)

Cognitive, Mental or Emotional Impairment

(5.2% of U.S.)

Vision Impairment

(2.8% of U.S.)

Hearing Impairment

(2.5% of U.S.)


of people with disabilities use computers today.


of working age adults could benefit from accessibility technology.


of computer users could benefit from accessible technology.

Annual disposable income of disability market = $544 Billion. If you include their families & friends, this adds an additional $3.9 Trillion.

What You Need To Get Started With Accessibility

Handicapped symbol inside a website accessibility badge which leads to Atlas Accessibilities website policy.

Accessibility Badge

An accessibility badge visibly located in your footer indicating you have an accessibility plan in place. This will also deter plaintiffs from filing suit against you as the badge will notify them you are aware and taking measure to get your website accessible.

Accessibility Policy

Indicate how accessible your website is and what guidelines you use to determine this. Tell visitors of your website where they can go if they can't access or are having difficulty accessing content on your site. 

Disabled internet user using a website that abides by website accessibility compliance guidelines.

Website Accessibility Audit

Get a detailed report outlining vulnerable accessibility issues on your website in order to understand and establish what level of compliance is best for your business. 

"We believe very deeply that accessibility is a human right."


- Tim Cook, CEO Apple

Custom Solutions

Accessibility consists of multiple different variables which ultimately decide whether users with disabilities can or cannot access your website's content. With a balanced approach of your needs and the cost associated with getting up to speed regarding accessibility, we provide transparent solutions for your business.

Two people in organizing a layout on a large screen which represents website accessibility design.


User-focused designs that work for all website visitors.
Computer with eyeball, handicapped symbol, and brain in-between code representing website accessibility development.


We make the necessary design demands or advise your team how to.
Disabled internet user using a website that abides by website accessibility compliance guidelines.


Get Section 508, ADA, ACAA, AODA, & COAA right the first time with our proven solutions.

Identify how accessible your website is by getting an audit performed.

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