Website Accessibility For Banks
Plaintiffs attorneys are using the ADA to sue companies for their lack of web accessibility, including banks.
Not only are courts finding that Bank’s websites and web content are inaccessible, but also their ATMs
Title III of the ADA specifically requires public accommodations to provide auxiliary aids and services to ensure effective communication absent an undue burden or fundamental alteration to the goods and services.
Financial Institutions Are Susceptible To Litigation
Financial institutions with little financial burden are extremely susceptible to this litigation and are expected to have fully accessible web content.
Many banks and financial institutions will at one stage receive a demand letter from a plaintiff’s attorney who feels otherwise. While it might be hard to envisage how to solve this issue, you do need to act upon it. If you receive a demand letter, it might be to claim that your organization is in violation of the Americans with Disabilities Act (ADA). That’s a serious allegation.
Since a website can be considered a place of public accommodation, you need to achieve the levels and standards expected. If you would like to know more of the kind of changes that you may need to make, then the DOJ often refers to the World Wide Web Consortium’ Web Content Accessibility Guidelines.